Privacy Policy

1. Introduction

Muhammad Sheraz Technical Services L.L.C ("we", "us", or "our") operates the website sheraztechnical.ae. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE Data Protection Law") and all applicable regulations.

2. Information We Collect

2.1 Personal Data You Provide

When you submit an inquiry through our contact form, we collect:

• Full name
• Email address
• Phone number
• Service type or description of your maintenance request
• Property location (area/community in Dubai)
• Any additional information you voluntarily include in your message

2.2 Automatically Collected Data

When you browse our website, we may automatically collect:

• IP address and approximate geolocation
• Browser type, version, and language preferences
• Device type, operating system, and screen resolution
• Pages visited, time spent, and navigation patterns
• Referring website or search terms used

2.3 Cookies & Tracking Technologies

We use Google Tag Manager (GTM) and Google Analytics to understand how visitors interact with our website. These tools may set cookies on your device. You can manage or disable cookies through your browser settings at any time.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To respond to your inquiries, provide quotes, and schedule maintenance services
• Communication: To contact you regarding your service requests via phone, email, or WhatsApp
• Improvement: To analyse website performance and improve user experience
• Legal compliance: To comply with applicable UAE laws and regulations
• Marketing: To send relevant service updates or offers (only with your explicit consent)

4. Data Storage & Security

Contact form submissions on this website are processed and delivered via Web3Forms (web3forms.com), a third-party form processing service. Your submitted data (name, email, phone, message) is transmitted to Web3Forms' servers and forwarded to us by email — it is not stored in our own database. Please refer to Web3Forms' Privacy Policy for details on how they handle submitted data.

Visitor reviews submitted through the testimonials widget are stored in Google Firebase Firestore, which provides enterprise-grade encryption and security. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by UAE law.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service providers: With trusted third-party tools (Web3Forms for contact form processing, Google Analytics for website analytics, Google Firebase for review storage) that help us operate our website, subject to their own privacy policies
• Legal obligations: When required by UAE law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards

6. Your Rights

Under UAE data protection regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Restriction: Request that we restrict processing of your data in certain circumstances
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal data, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: